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Please Note: Due to current high demand, deliveries may take a little longer than expected. Thank you for your patience.
Please Note: Due to current high demand, deliveries may take a little longer than expected. Thank you for your patience.
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Shipping policy

Delivery Information:

Items may be stacked or packaged together to reduce handling and minimise shipping costs.


Surcharges may be applied to certain postcodes in the UK. Please enter your full postcode in to the "Check Delivery" feature in the Shopping Basket to calculate the full delivery costs.


Next Working Day delivery is available on many products at an additional cost of £30.00 + VAT. Please enter your full postcode in to the "Check Delivery" feature in the Shopping Basket to check if this feature is available.


Orders must be placed before 12:30pm for Next Working Day delivery. Orders placed after this time will be processed the following working day.


If you are unavailable to accept delivery on the day of delivery, it is our courier's policy to leave the item(s) in a safe location.

A photograph will be taken of where the delivery has been left which serves as proof of delivery.


Your telephone number may be printed on the delivery note and passed on to our courier in the event that they need to contact you regarding your delivery however, it will NOT be passed to any other companies that are not related to your order.


It is our courier's policy to deliver to point of access only therefore we cannot guarantee that the driver will move item(s) to a specific location on the customer's behalf. This includes deliveries to flats or apartment blocks where the driver is only insured to deliver to the door of the building and therefore not obliged to carry deliveries up flights of stairs or lifts.

For goods that arrive palletised, It is the customer's responsibility to unwrap and remove the goods from the pallet. Note - Pallets will not be removed by the courier.

Speed of Delivery:

  • Standard Delivery (Monday - Friday excluding bank holidays).
  • Our Free Delivery service is 3-5 working days from receipt of cleared funds (unless otherwise stated).
  • Next Working Day Delivery (Monday - Friday excluding bank holidays).
  • Many items are available for Next Working Day delivery at an additional cost. These orders must be placed before 12:30pm. Orders placed after this time will be processed the following working day.
  • Our offices are open Monday - Friday (excluding bank holidays). Orders placed on non-working days will be processed on the next available working day.


Please Note: Delivery lead times are valid from the date on which your payment is received.

Refused or Failed Deliveries

If a delivery is refused by the customer, or cannot be completed for reasons beyond our control (including, but not limited to, incorrect delivery information being provided, no one being available to accept the delivery where required, restricted or unsafe access, or the customer requesting the courier to return the goods), we reserve the right to deduct any costs incurred from any refund due.

These costs may include, where applicable, the original delivery charge, return carriage costs, redelivery charges, storage charges, disposal charges, or any other charges incurred by us as a result of the failed or refused delivery.

Any deductions will be limited to the actual costs reasonably incurred by us.

Please note that delivery charges are non-refundable once goods have been dispatched. Where a delivery is refused or cannot be completed for reasons beyond our control, any additional costs incurred may also be deducted from any refund due.